FAQ – Frequently Asked Questions | CanCatStore
Frequently Asked Questions
Shipping
Q: How much does shipping cost?
A: Shipping is always free on all orders delivered within the United States. No minimum purchase required.
Q: How long does it take to process and ship my order?
A: Orders are processed within 1-2 business days. Once shipped, standard delivery takes 5-7 business days.
Q: Where do your products ship from?
A: All orders are fulfilled from U.S.-based logistics warehouses and distribution partners, ensuring fast and reliable domestic delivery.
Q: Will my items arrive in a single package?
A: Because your order may be fulfilled from multiple U.S.-based warehouses, items in the same purchase may arrive in separate packages. You will receive a tracking number via email for each shipment.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Proof of purchase is required. Personalized items cannot be returned unless defective.
Q: Can I return a product if my pet does not like it?
A: Yes. If your pet shows no interest in a product, you may return it within 30 days of delivery as long as the item is unused and in its original packaging. Contact us at support@cancatstore.us.
Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive your returned item.
Product Safety
Q: Are your products safe and non-toxic for kittens and puppies?
A: Yes. All CanCatStore products are made from pet-safe, non-toxic materials including food-grade stainless steel, BPA-free plastics, food-grade silicone, and premium non-toxic fabrics. Safe for cats and dogs of all ages.
Q: What materials are CanCatStore feeding products made from?
A: Slow feeder bowls use BPA-free silicone and food-grade plastic. Elevated feeders use food-grade stainless steel bowls. All materials are free from phthalates, lead, and toxic coatings.
Slow Feeder & Feeding
Q: What is a slow feeder dog bowl and why does my dog need one?
A: A slow feeder dog bowl has maze-like ridges that force your dog to eat more slowly. Dogs that eat too fast risk bloat (gastric dilatation), choking, and digestive upset. Slow feeders extend mealtime from under 30 seconds to 3-5 minutes, reducing bloat risk. Recommended by vets for Labradors, Golden Retrievers, and Beagles.
Q: How do I clean a slow feeder dog bowl?
A: Most slow feeder bowls are dishwasher-safe on the top rack. For hand washing, use warm soapy water and a soft brush. Clean after every meal. Our 4-in-1 slow feeder bowl is fully dishwasher-safe.
Cat Litter Box Enclosures
Q: How do I choose the right cat litter box enclosure?
A: Consider: (1) Size — at least 1.5x the length of your cat; (2) Entry type — top vs. front entry; (3) Ventilation — prevents odor buildup; (4) Style — furniture-style blends with home decor; (5) Easy cleaning access. CanCatStore offers enclosures from 44 to 48 inches.
Q: Do cat litter box enclosures really hide the smell?
A: Yes. They significantly reduce odor by containing litter scatter and limiting airflow. For best results, clean daily and use clumping litter. Our corner enclosure with LED light includes built-in ventilation.
Q: What is the difference between a cat tree and a cat litter box combo?
A: A standard cat tree offers climbing and scratching. Our all-in-one cat tower combines a hidden litter box at the base with perches, hammock, food station, and scratching posts — saving floor space.
Dog Boots & Apparel
Q: How do I measure my dog for boots?
A: (1) Place paw on paper and trace; (2) Measure widest point across the paw; (3) Measure from back of paw to tip of longest nail. Use the larger measurement. When between sizes, size up.
Q: Are dog boots good for hot pavement in summer?
A: Yes. Pavement can reach 140-160 degrees F on hot days — enough to cause paw burns in 60 seconds. If you cannot hold your hand on pavement for 5 seconds, it is too hot for your dog without boots.
Dog Washing Stations
Q: Is a stainless steel dog washing station worth it for home use?
A: Yes, if you bathe your dog more than once a month. It saves time, protects your back, and pays for itself in 3-6 months vs. professional grooming ($50-100/session). Available in 34", 38", and 62" models.
Other Products
Q: How do I install a cat window door?
A: Our adjustable cat window door fits 35 to 40.4 inches wide. Insert into the open window, adjust the frame, secure with the locking mechanism. No cutting required — renter-friendly.
Q: Do you offer products for both cats and dogs?
A: Yes. CanCatStore has accessories for both cats and dogs including litter box enclosures, cat trees, slow feeders, dog washing stations, strollers, boots, cooling vests, and leashes. Many products work for multi-pet households.